Contact us

Milano

Piazzale Ferrara
Via Mincio, 4, 20139

Monday - Friday 09:00 - 17:00

xtemos@gmail.com
(686) 492-1044

Torino

Shopville Le Gru
Via Chisola, 5, 10126

Monday - Friday 09:00 - 17:00

xtemos@gmail.com
(686) 492-1044

Contact with an expert

    Frequently asked questions

    Sales Tax:

    No sales tax is applicable on purchases made through our website.

    Accepted Payment Methods:

    We accept payments via Credit Cards, PayPal, and Bank Transfer.

    International Orders:

    We offer shipping services for orders placed internationally.

    Payment Security:

    Rest assured, all online transactions on our website are secured with industry-standard encryption technology, ensuring the safety of your personal information.

    Credit Card Payment Errors:

    If you encounter errors while paying with your credit card, please attempt the transaction again. Any unpaid orders will be automatically canceled within 24 hours.

    Trouble Placing Orders:

    If you face difficulties placing an order online, try clearing your browser cookies, disabling Firewall, or using a different browser. You can also contact us for further assistance.

    Stock Availability:

    While most items listed on our website are available, occasionally, certain products may be out of stock due to high demand. In such cases, we'll promptly inform you and offer suitable alternatives or refunds.

    Order Modifications:

    Once an order is processed, modifications or cancellations become challenging. If necessary, please contact us, and we'll endeavor to accommodate your request.

    Order Tracking:

    You can track your order status using the link provided in the email. Please ensure you have the order number and email address handy.

    Non-Delivery of Orders:

    If your order doesn't arrive within two weeks after being dispatched, please contact our customer service for assistance.

    Product Returns:

    For returns or exchanges, please contact us via email for assistance. Kindly review our Return & Exchange Policy for further details.

    Policy Adjustments:

    We reserve the right to modify our Return & Exchange Policy as required. Contact our customer service for any inquiries.

    Processing Time:

    The processing time for exchanges or refunds depends on our processing procedure and shipping time for redelivery.

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