Milano
Piazzale Ferrara
Via Mincio, 4, 20139
Monday - Friday 09:00 - 17:00
xtemos@gmail.com
(686) 492-1044
Torino
Shopville Le Gru
Via Chisola, 5, 10126
Monday - Friday 09:00 - 17:00
xtemos@gmail.com
(686) 492-1044
Contact with an expert
Frequently asked questions
No sales tax is applicable on purchases made through our website.
We accept payments via Credit Cards, PayPal, and Bank Transfer.
We offer shipping services for orders placed internationally.
Rest assured, all online transactions on our website are secured with industry-standard encryption technology, ensuring the safety of your personal information.
If you encounter errors while paying with your credit card, please attempt the transaction again. Any unpaid orders will be automatically canceled within 24 hours.
If you face difficulties placing an order online, try clearing your browser cookies, disabling Firewall, or using a different browser. You can also contact us for further assistance.
While most items listed on our website are available, occasionally, certain products may be out of stock due to high demand. In such cases, we'll promptly inform you and offer suitable alternatives or refunds.
Once an order is processed, modifications or cancellations become challenging. If necessary, please contact us, and we'll endeavor to accommodate your request.
You can track your order status using the link provided in the email. Please ensure you have the order number and email address handy.
If your order doesn't arrive within two weeks after being dispatched, please contact our customer service for assistance.
For returns or exchanges, please contact us via email for assistance. Kindly review our Return & Exchange Policy for further details.
We reserve the right to modify our Return & Exchange Policy as required. Contact our customer service for any inquiries.
The processing time for exchanges or refunds depends on our processing procedure and shipping time for redelivery.